At John Xperts Store, we value the trust and confidence you place in us. We are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you. Our goal is to collect only the information necessary to provide you with an excellent shopping experience.

Contact Information

If you have any questions regarding this Privacy Policy, please refer to the “Who Can I Contact About John Xperts’ Privacy Policy?” section below.

Scope of This Policy

This Privacy Policy covers how we collect, use, protect, and share your personal information on our website at johnxperts.com and any related sites where this Policy is posted. "Personal information" means any information that identifies you or can reasonably be linked to you.

Types of Information We Collect

We collect information in two main ways:

1. Information You Provide
   This includes data you submit when:

   • Making purchases or transactions

   • Creating an account

   • Contacting customer service

   • Participating in surveys, contests, or promotions

   • Posting reviews or comments

   Examples: name, email, mailing address, phone number, payment details.

2. Information Collected Automatically
   This includes:

   • Device Information: IP address, device type, browser, OS, etc.

   • Browsing Data: via cookies, web beacons, and similar tools

   • Location Data: if enabled on your device

We may receive limited demographic or interest-based data from trusted third-party sources to improve customer service and fraud detection. We do not collect sensitive personal information from these sources.

How We Use Your Information

We use your personal information to:

• Process orders and transactions

• Provide and manage your account

• Improve and personalize your experience

• Send marketing and promotional materials (only if opted-in)

• Administer promotions and surveys

• Support legal, security, and fraud-prevention efforts

We may combine personal and non-personal data for these purposes.

When We Share Information

We do not sell or rent your personal information. However, we may share it in the following cases:

• With Service Providers: For payment processing, shipping, analytics, and IT services. These providers are contractually obligated to protect your data.

• Sponsored Promotions: If co-sponsored, you’ll be informed at the point of entry.

• Legal Compliance: To comply with applicable laws, legal processes, or to protect rights and safety.

• Business Transfers: In case of merger, acquisition, or asset sale.

• Social Media Sharing: As enabled by features you interact with.

• With Your Consent: In all other cases, we’ll seek your affirmative consent.

Your Choices

• Marketing Preferences: You can opt-in or opt-out of marketing messages through your account settings or via unsubscribe links.

• Interest-Based Ads: We use cookies and similar tracking technologies to deliver a better experience and show relevant ads, including through third-party platforms like Google and Meta. You may manage or opt-out of tracking through your browser settings or platforms such as Google Ads Settings and YourAdChoices.

• Location Settings: Controlled through your mobile device settings.

Please allow up to 10 business days for email preferences to be processed, and up to 30 days for phone or text communication changes.

Access & Updates to Personal Information

You can access and update your personal information via your account dashboard or by contacting us directly. We will respond to verified requests to access or update your personal data within 30 days, in accordance with applicable law.

Security of Your Data

We employ administrative, technical, and physical security measures including:

• Password-protected accounts

• SSL encryption for data in transit

• Secure networks and access controls for sensitive data

Despite our efforts, no system is 100% secure. We encourage you to protect your credentials and report any suspicious activity.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to analyze traffic, personalize content, and deliver relevant advertisements, including through services provided by Google, Meta, and other platforms. These may collect information about your device and browsing activity over time across different websites.

You can control cookie preferences through your browser settings or opt-out of certain tracking activities by visiting [www.aboutads.info/choices](http://www.aboutads.info/choices) or [www.youronlinechoices.eu](http://www.youronlinechoices.eu) (for EU users).

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children without parental consent. Please contact us if you believe we’ve collected such data.

California Privacy Rights

We do not share personal information for third-party marketing without your consent. California residents may request information about data shared for marketing purposes by contacting us at the address below.

Changes to This Policy

We may update this Privacy Policy from time to time. The date of the last update will be noted at the top of the policy. We encourage you to review this page periodically.

You may also review our related policies: