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    Shipping Policy

    This Term & Conditions was updated  on September 01, 2022.

    Shipping Policy (Domestic & International)

    At John Xperts Store, we offer both domestic and international shipping services with attention to speed, safety, and convenience.

    Shipping Methods

    Courier Pick-Up:
    Couriers will collect orders from our store between 9:00 AM – 5:00 PM on Monday - Saturday.

    Delivery Address Requirements:
    Customers must provide an address where someone is available to receive and sign for the package during working hours. If no one is available, the parcel may need to be collected at the local post office or courier service point. Business addresses are preferred, as reception staff can sign for deliveries.

    Shipping Options:

    1. Paid Shipping – Express and Regular.

    2. Free Shipping – Available on selected orders or during promotions. This option may take longer.

      Note: Free shipping availability may vary. Please check our website for current offers.

    Shipping Information

    We provide door-to-door shipping for customers in Indonesia and international customers.

    Processing Time

    • Domestic (Indonesia Area)        : 2 business days
    • International                                : 3 - 5 business days

    Shipping Cost & Delivery Time Estimation (based on area)

            Domestic (Indonesia Area) - Express: US$ 24.00 (Estimated Time of Delivery 6 - 7 business days)

    1. Shipping Zone 1
      - Express : US$ 82.00 (Estimated Time of Delivery 10 - 12 business days)
      - Regular: US$ 45.00 (Estimated Time of Delivery 27 - 30 business days)
      - Free: (Estimated Time of Delivery 52 - 57 business days)
      - Country: Singapore and Timor Leste

    2. Shipping Zone 2
      - Express: US$ 89.00 (Estimated Time of Delivery 15 - 17 business days)
      - Regular US$ 48.00 |Estimated Time of Delivery 38 - 40 business days)
      - Free: (Estimated Time of Delivery 62 - 67 business days)
      - Country
      Brunei Macau SAR China Thailand
      Cambodia Malaysia Vietnam
      Hong Kong SAR China Myanmar  
      Lao P.D.R. Philippines, The  

    3. Shipping Zone 3
      - Express: US$ 129.00 (Estimated Time of Delivery 20 - 22 business days)
      - Regular: US$ 71.00 Estimated Time of Delivery 48 - 50 business days)
      - Free: (Estimated Time of Delivery 75 - 78 business days)
      - Country: Japan

    4. Shipping Zone 4
      - Express: US$ 168.00 (Estimated Time of Delivery  24 - 26 business days)
      - Regular: US$ 69.00 (Estimated Time of Delivery 56 - 58 business days)
      - Free : (Estimated Time of Delivery 81 - 86 business days)
      - Country:
      Australia New Zealand Taiwan, China
      Korea, Rep. of (South) Papua New Guinea China, People’s Republic

    5. Shipping Zone 5
      - Express: US$ 229.00 (Estimated Time of Delivery 29 - 31 business days)
      - Regular: US$ 89.00 (Estimated Time of Delivery 67 - 72 business days)
      - Free : (Estimated Time of Delivery 94 - 98 business days)
      - Country:
      United States of America Canada Mexico

    6. Shipping Zone 6
      - Express: US$ 195.00 (Estimated Time of Delivery 21 - 23 business days)
      - Regular: US$ 107.00 (Estimated Time of Delivery 50 - 54 business days)
      - Free : (Estimated Time of Delivery 79 - 85 business days)
      - Country:
      Bahrain Maldives Saudi Arabia
      Bangladesh Nepal Sri Lanka
      India Oman United Arab Emirates
      Jordan Pakistan  
      Kuwait Qatar  

    7. Shipping Zone 7
      - Express: US$ 269.00 (Estimated Time of Delivery 27 - 32 business days)
      - Regular: US$ 141.00 (Estimated Time of Delivery 72 - 75 business days)
      - Free : (Estimated Time of Delivery 95 - 99 business days)
      - Country:
      Andorra Hungary Romania
      Austria Ireland, Rep. of San Marino
      Belgium Italy Slovakia
      Bulgaria Latvia Slovenia
      Croatia Liechtenstein South Africa
      Cyprus Lithuania Spain
      Czech Republic, The Luxembourg Sweden
      Denmark Malta Switzerland
      Estonia Monaco Türkiye
      Finland Netherlands, The United Kingdom
      France Norway Vatican City
      Germany Poland  
      Greece Portugal  

    8. Shipping Zone 8
      - Express: US$ 232.00 (Estimated Time of Delivery 27 - 30 business days)
      - Regular: US$ 125.00 (Estimated Time of Delivery 64 - 66 business days)
      - Free : (Estimated Time of Delivery 89 - 93 business days)
      - Country:
      Afghanistan Gabon Nigeria
      Albania Gambia Niue
      Algeria Georgia North Macedonia
      American Samoa Ghana Northern Mariana Islands
      Angola Gibraltar Palau
      Anguilla Greenland Panama
      Antigua Grenada Paraguay
      Argentina Guadeloupe Peru
      Armenia Guam Puerto Rico
      Aruba Guatemala Reunion, Island of
      Azerbaijan Guernsey Russian Federation, The
      Bahamas Guinea Republic Rwanda
      Barbados Guinea-Bissau Samoa
      Belarus Guinea-Equatorial Sao Tome & Principe
      Belize Guyana (British) Senegal
      Benin Haiti Serbia, Rep. of
      Bermuda Honduras Seychelles
      Bhutan Iceland Sierra Leone
      Bolivia Iran, Islamic Rep. of Solomon Islands
      Bonaire Iraq Somalia
      Bosnia and Herzegovina Israel Somaliland, Rep. (N. Somalia)
      Botswana Jamaica South Sudan
      Brazil Jersey St. Barthelemy
      Burkina Faso Kazakhstan St. Eustatius
      Burundi Kenya St. Helena
      Cameroon Kiribati St. Kitts
      Canary Islands, The Korea, D.P.R. of (North) St. Lucia
      Cape Verde Kosovo St. Maarten
      Cayman Islands Kyrgyzstan St. Vincent
      Central African Republic Lebanon Sudan
      Chad Lesotho Suriname
      Chile Liberia Syria
      Colombia Libya Tahiti
      Comoros Madagascar Tajikistan
      Congo Malawi Tanzania
      Congo, Democratic Rep. of Mali Togo
      Cook Islands Marshall Islands Tonga
      Costa Rica Martinique Trinidad and Tobago
      Cote d’Ivoire Mauritania Tunisia
      Cuba Mauritius Turkmenistan
      Curacao Mayotte Turks and Caicos Islands
      Djibouti Micronesia, Fed. States of Tuvalu
      Dominica Moldova, Rep. of Uganda
      Dominican Republic Mongolia Ukraine
      Ecuador Montenegro, Rep. of Uruguay
      Egypt Montserrat Uzbekistan
      El Salvador Morocco Vanuatu
      Eritrea Mozambique Venezuela
      Eswatini Namibia Virgin Islands (British)
      Ethiopia Nauru, Rep. of Virgin Islands (US)
      Falkland Islands Nevis Yemen, Rep. of
      Faroe Islands New Caledonia Zambia
      Fiji Nicaragua Zimbabwe
      French Guiana Niger  


    Packaging:

    • Large Quantity Orders: Items will be packed on pallets and placed in containers.

    • Small Quantity Orders: Items will be securely crated and boxed.

    Tracking Number:
    Once your order is processed and handed over to the courier, we will share the tracking number with you via message or email.

    Currency:
    All prices for international sales are listed in US Dollars (USD).

    Customs, Duties & Taxes
    International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information.

    Payment Methods

    We accept international payments via:

    • Credit Cards (Visa, MasterCard, JCB, Discover, AMEX, etc.) through PayPal payment.

    • PayPal Invoice

    All transactions can be completed securely via our online shopping cart.

    Shipping Origin

    All orders are shipped from:

    John Xperts Store
    Jalan Palmerah Barat No. 49A
    Kelurahan Grogol Utara, Kecamatan Kebayoran Lama
    Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta
    Indonesia – 12210

    Need Help?

    For any inquiries, feel free to contact us via email at info@johnxperts.com or chat.
    We are available Monday to Saturday, 9:00 AM – 5:00 PM (UTC+7).

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