Shipping Policy
This Term & Conditions was updated on September 01, 2022.
Shipping Policy (Domestic & International)
At John Xperts Store, we offer both domestic and international shipping services with attention to speed, safety, and convenience.
Shipping Methods
Courier Pick-Up:
Couriers will collect orders from our store between 9:00 AM – 5:00 PM on Monday - Saturday.
Delivery Address Requirements:
Customers must provide an address where someone is available to receive and sign for the package during working hours. If no one is available, the parcel may need to be collected at the local post office or courier service point. Business addresses are preferred, as reception staff can sign for deliveries.
Shipping Options:
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Paid Shipping – Express and Regular.
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Free Shipping – Available on selected orders or during promotions. This option may take longer.
Note: Free shipping availability may vary. Please check our website for current offers.
Shipping Information
We provide door-to-door shipping for customers in Indonesia and international customers.
Processing Time
- Domestic (Indonesia Area) : 2 business days
- International : 3 - 5 business days
Shipping Cost & Delivery Time Estimation (based on area)
Domestic (Indonesia Area) - Express: US$ 24.00 (Estimated Time of Delivery 6 - 7 business days)
- Shipping Zone 1
- Express : US$ 82.00 (Estimated Time of Delivery 10 - 12 business days)
- Regular: US$ 45.00 (Estimated Time of Delivery 27 - 30 business days)
- Free: (Estimated Time of Delivery 52 - 57 business days)
- Country: Singapore and Timor Leste - Shipping Zone 2
- Express: US$ 89.00 (Estimated Time of Delivery 15 - 17 business days)
- Regular US$ 48.00 |Estimated Time of Delivery 38 - 40 business days)
- Free: (Estimated Time of Delivery 62 - 67 business days)
- Country
Brunei Macau SAR China Thailand Cambodia Malaysia Vietnam Hong Kong SAR China Myanmar Lao P.D.R. Philippines, The - Shipping Zone 3
- Express: US$ 129.00 (Estimated Time of Delivery 20 - 22 business days)
- Regular: US$ 71.00 Estimated Time of Delivery 48 - 50 business days)
- Free: (Estimated Time of Delivery 75 - 78 business days)
- Country: Japan
- Shipping Zone 4
- Express: US$ 168.00 (Estimated Time of Delivery 24 - 26 business days)
- Regular: US$ 69.00 (Estimated Time of Delivery 56 - 58 business days)
- Free : (Estimated Time of Delivery 81 - 86 business days)
- Country:Australia New Zealand Taiwan, China Korea, Rep. of (South) Papua New Guinea China, People’s Republic
- Shipping Zone 5
- Express: US$ 229.00 (Estimated Time of Delivery 29 - 31 business days)
- Regular: US$ 89.00 (Estimated Time of Delivery 67 - 72 business days)
- Free : (Estimated Time of Delivery 94 - 98 business days)
- Country:United States of America Canada Mexico
- Shipping Zone 6
- Express: US$ 195.00 (Estimated Time of Delivery 21 - 23 business days)
- Regular: US$ 107.00 (Estimated Time of Delivery 50 - 54 business days)
- Free : (Estimated Time of Delivery 79 - 85 business days)
- Country:Bahrain Maldives Saudi Arabia Bangladesh Nepal Sri Lanka India Oman United Arab Emirates Jordan Pakistan Kuwait Qatar
- Shipping Zone 7
- Express: US$ 269.00 (Estimated Time of Delivery 27 - 32 business days)
- Regular: US$ 141.00 (Estimated Time of Delivery 72 - 75 business days)
- Free : (Estimated Time of Delivery 95 - 99 business days)
- Country:Andorra Hungary Romania Austria Ireland, Rep. of San Marino Belgium Italy Slovakia Bulgaria Latvia Slovenia Croatia Liechtenstein South Africa Cyprus Lithuania Spain Czech Republic, The Luxembourg Sweden Denmark Malta Switzerland Estonia Monaco Türkiye Finland Netherlands, The United Kingdom France Norway Vatican City Germany Poland Greece Portugal
- Shipping Zone 8
- Express: US$ 232.00 (Estimated Time of Delivery 27 - 30 business days)
- Regular: US$ 125.00 (Estimated Time of Delivery 64 - 66 business days)
- Free : (Estimated Time of Delivery 89 - 93 business days)
- Country:Afghanistan Gabon Nigeria Albania Gambia Niue Algeria Georgia North Macedonia American Samoa Ghana Northern Mariana Islands Angola Gibraltar Palau Anguilla Greenland Panama Antigua Grenada Paraguay Argentina Guadeloupe Peru Armenia Guam Puerto Rico Aruba Guatemala Reunion, Island of Azerbaijan Guernsey Russian Federation, The Bahamas Guinea Republic Rwanda Barbados Guinea-Bissau Samoa Belarus Guinea-Equatorial Sao Tome & Principe Belize Guyana (British) Senegal Benin Haiti Serbia, Rep. of Bermuda Honduras Seychelles Bhutan Iceland Sierra Leone Bolivia Iran, Islamic Rep. of Solomon Islands Bonaire Iraq Somalia Bosnia and Herzegovina Israel Somaliland, Rep. (N. Somalia) Botswana Jamaica South Sudan Brazil Jersey St. Barthelemy Burkina Faso Kazakhstan St. Eustatius Burundi Kenya St. Helena Cameroon Kiribati St. Kitts Canary Islands, The Korea, D.P.R. of (North) St. Lucia Cape Verde Kosovo St. Maarten Cayman Islands Kyrgyzstan St. Vincent Central African Republic Lebanon Sudan Chad Lesotho Suriname Chile Liberia Syria Colombia Libya Tahiti Comoros Madagascar Tajikistan Congo Malawi Tanzania Congo, Democratic Rep. of Mali Togo Cook Islands Marshall Islands Tonga Costa Rica Martinique Trinidad and Tobago Cote d’Ivoire Mauritania Tunisia Cuba Mauritius Turkmenistan Curacao Mayotte Turks and Caicos Islands Djibouti Micronesia, Fed. States of Tuvalu Dominica Moldova, Rep. of Uganda Dominican Republic Mongolia Ukraine Ecuador Montenegro, Rep. of Uruguay Egypt Montserrat Uzbekistan El Salvador Morocco Vanuatu Eritrea Mozambique Venezuela Eswatini Namibia Virgin Islands (British) Ethiopia Nauru, Rep. of Virgin Islands (US) Falkland Islands Nevis Yemen, Rep. of Faroe Islands New Caledonia Zambia Fiji Nicaragua Zimbabwe French Guiana Niger
Packaging:
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Large Quantity Orders: Items will be packed on pallets and placed in containers.
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Small Quantity Orders: Items will be securely crated and boxed.
Tracking Number:
Once your order is processed and handed over to the courier, we will share the tracking number with you via message or email.
Currency:
All prices for international sales are listed in US Dollars (USD).
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information.
Payment Methods
We accept international payments via:
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Credit Cards (Visa, MasterCard, JCB, Discover, AMEX, etc.) through PayPal payment.
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PayPal Invoice
All transactions can be completed securely via our online shopping cart.
Shipping Origin
All orders are shipped from:
John Xperts Store
Jalan Palmerah Barat No. 49A
Kelurahan Grogol Utara, Kecamatan Kebayoran Lama
Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta
Indonesia – 12210
Need Help?
For any inquiries, feel free to contact us via email at info@johnxperts.com or chat.
We are available Monday to Saturday, 9:00 AM – 5:00 PM (UTC+7).
You may also review our related policies:
- PRIVACY POLICY
- SHIPPING POLICY
- RETURN POLICY - You may return items within 60 days of receiving your order. Items must be lightly used, in their original packaging, and include all accessories and manuals. For detailed information please visit RETURN POLICY page.
